Financial Literacy for Everyone

Correcting Mistakes and Repairing Credit Rating

If you find inaccuracies or incomplete material on your report, you can register a request that they be corrected.

The credit bureau is obliged to review your complaints. It must either support its claim, correct the error, make the information complete or delete it from your file. In most provinces, credit bureaus must resolve disputes within 30 days. But the onus is on you to supply the materials that support your argument, including any receipts and documents that back up your claim. The forms which accompany your personal credit report explain how to file disputes and get corrections made. A statement documenting your displeasure with some aspect of your report will be recorded with your file.

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